Payment and Appointment Policies

View our COVID appointment policies here.

 

APPOINTMENT POLICY

Here at Pilot Knob Animal Hospital, we see a variety of appointments from well-pet to emergency situations. When scheduling your pet’s wellness appointment, please let us know the questions and concerns you have for the doctor. This will allow us to schedule an appropriate amount of time for your visit. We also see urgent and emergency appointments for sick or critical cases, which may cause some delay in the schedule. We appreciate your understanding as our goal is to stay on time for your appointment.

To fit into our 9-to-5 client’s schedule, we offer drop-off appointments for urgent or emergency cases. Please allow time to speak with a Technician so they can gather pertinent information to better evaluate your pet’s condition. Our Certified Veterinary Technicians work with the Doctor to examine your pet and address your concerns. We will call you with our findings and discuss further diagnostics such as blood work or x-rays. There is a small hospitalization fee, but don’t worry, cuddles are free!

Call us at 651-452-8160 or download our app to schedule an appointment!

PAYMENT POLICY

Please note that we require full payment at the time of your appointment or surgery. For any pet left at our facility, we require payment for the low end of the estimate provided to you at the time of drop-off. We accept a variety of payments for your convenience – all major credit cards (Visa, MasterCard, Discover, American Express), debit cards, and cash. We no longer accept checks. We accept CareCredit ® payment. Please visit www.carecredit.com for more information.

ANIMAL POLICY

For your pet’s safety, please keep all pets in an appropriate carrier or on a leash. While your pet may be happy around other animals and people, we often see animals that are nervous being out of their regular environment. We strive to make everyone (furry or not) comfortable during their visit at Pilot Knob Animal Hospital.

• Dogs: If your pet has special needs around other animals or people, please inform the Receptionist when checking-in or when scheduling your appointment. We can have your pet wait outside if the weather is nice, stay in an exam room with treats, or keep our clinic cats from being a tempting chase toy. We play classical music in the rooms and offer a variety of tasty treats to keep your dog happy and calm during the appointment.

 

• Cats: We find that cats stay calmer at the clinic when kept away from other pets and noises. Options include waiting in an exam room, hanging out in our new “Kitty Corner” off the ground and away from pets, or even in a quiet area of the hospital. We use Feliway™, a calming feline pheromone, and towels to make a safe cave for your pet. And don’t forget all the yummy treats we offer our feline friends during their appointment!